Return Policy
Return Eligibility
Items may be returned within 14 days of delivery if they are in their original condition and packaging. Custom or personalized items may have different return terms.
Return Process
To initiate a return, please contact us using the information provided on our contact page. We will provide you with return instructions and a return authorization number.
Refund Processing
Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear in your account.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect due to our error. In such cases, we will cover return shipping costs.
Contact Us
If you have questions about returns or need assistance, please contact us at help@vortalexvodau.world or visit our contact page.